Question 1

Who are these welcome bags for?

Accepted Answer

Our welcome bags and boxes are perfect for group trips, retreats, weddings, events, and villa guests in Bali. Whether you’re a retreat host, Airbnb owner, bride, or event planner — we’ve got something special for your guests!

Question 2

Can I customize the bags or boxes?

Accepted Answer

Yes! You can request a custom design for your event, retreat, or wedding. 
Simply fill out the form and we will get in touch with you!

Question 3

Can I change or cancel my order?

Accepted Answer

You can contact us and inform us about the desired changes and we will see what we can do. We do not offer cancellation once the order has been placed and paid for.

Question 4

Can I order just one item?

Accepted Answer

We don’t sell individual items on their own (example: you wish to order a coconut bowl only). You can create your own gift bag or box by choosing a minimum of 4 items plus a bag or box. Just head over to “Create Your Own” section under the Shop menu to get started! It’s a fun way to mix and match your favorite Bali-made goodies into one beautiful welcome gift.

Question 5

What's the processing time?

Accepted Answer

Processing time takes 10-15 business days.  We recommend placing your order with plenty of time if you need it for a certain date (at least 4 weeks prior the desired delivery date)

Question 6

Where are the products made?

Accepted Answer

The items in our gift bags are sourced and handmade in Bali by local artisans and small businesses. We focus on products that are natural, eco-friendly, and full of island charm — so your gifts feel authentic, meaningful, and sustainable. We also working on adding new exotic products from Java and Sulawesi.

Question 7

Can I return a product?

Accepted Answer

We don’t accept returns. If there’s an issue with your order (product is damaged after unboxing) please reach out immediately — we’ll do our best to make it right!

Current processing time up to 15 - 20 business days

Group Trips - Corporate & Events - Weddings - Retreats - Villas & Airbnb's guests

FAQ